BBB Refund Policy

At Brown Butter Bakery, we take pride in making every order with care. Because our products are perishable and made to order, all sales are final. However, we want you to be happy with your experience, so please review the following:

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No Refunds on:

• Custom or personalized items

• Orders not picked up or received due to customer error

• Taste preferences or “change of mind” after delivery

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We’ll offer a store credit if:​

• The wrong item was sent

• Your order arrived damaged due to our packaging 

• Your order was not delivered due to our mistake

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Required:

If there’s an issue, please contact us within 24 hours of delivery/pickup with a photo and description of the problem.

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Contact Us:

Contact us via our contact form or message us on Instagram @brownbutterbakery_la with your order number and concern. Thank you for supporting a small business—we're here to make it right if something goes wrong (and delicious if it doesn’t).